Payment Policy:
- A deposit of 20% of the total rental amount is due at the time of booking to secure your reservation.
- The remaining balance of 80% is due 30 days prior to the check-in date.
- We accept payment via major credit cards and debit cards.
Cancellation Policy:
- If you need to cancel your reservation, please notify us as soon as possible.
- If the cancellation is made 14 days or more prior to the check-in date, we will refund your deposit in full.
- If the cancellation is made less than 14 days before the check-in date, the deposit will be forfeited.
- No refunds will be given for early departures, no-shows, breach of polic,y or failure to complete the required online pre-check-in process.
Directions & Check-in Instructions :
- Within 30 days of your check-in date, we will provide you with access to our Guest App, where you can view your reservation details and sign the rental agreement using your confirmation number.
- We require a copy of your government-issued ID and a valid credit card for security purposes.
- Two days before your arrival, we will send you the full directions and check-in instructions via the Guest App, including the address, gate codes, and home codes needed to access your vacation home.
- Our vacation homes are fully automated for your comfort and safety.
- Please make sure to login to the Guest App before your arrival.
Guest Services:
- Our Guest App provides you with all the information you need about your vacation, as well as special offers and services available during your stay.
- You can also use the Guest App to communicate directly with our team for any questions or concerns.
If you need additional assistance, you can reach us by phone, WhatsApp, or email.
Phone: +1 (407) 201-7106
WhatsApp: +1 (321) 284-9858
Email: [email protected]
Guest Portal: https://guest.wondervacationhomes.com
We hope you have a wonderful stay with us!